Changing My Runner Tag? — Mirror's Edge™ Catalyst Forums

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# Changing My Runner Tag?

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# Changing My Runner Tag?

DrFading
✭0 posts
June 9, 2016 2:29PM
Alright, so I just logged in to mirrorsedge.com in an attempt to change from the default runner tag, but when I click on my profile the only option it gives me is log out. Does anyone have any idea why?

## Comments

- ChuuchGawd073
  1 posts ✭
  June 9, 2016 4:46PM
  Having the same issue!
- Verillius
  1 posts ✭
  June 9, 2016 4:52PM
  Same here the companion app won't even let me log in I messaged customer service and they didn't help at all
- Joesophine
  1 posts ✭
  June 10, 2016 2:30PM
  same here
- LukeCypert
  66 posts ✭
  June 10, 2016 2:31PM
  On the website In had to wait a while before the other options appeared in the menu. I was only given the lockout option initially, then after a while the other options showed up
- Shady_Wulf
  1 posts ✭
  June 10, 2016 4:46PM

  > LukeCypert wrote: »
  > On the website In had to wait a while before the other options appeared in the menu. I was only given the lockout option initially, then after a while the other options showed up

  I've been waiting for over thirty minutes and it still hasn't loaded. I need a solution, please.
- THE4400fan
  20 posts ✭
  June 10, 2016 5:15PM
  I never had an issue with the companion app. It runs smoothly.
  From past experience, though, it is better to use "Live-Chat" with an EA Agent than messaging them.
- coth
  55 posts ✭
  June 10, 2016 5:29PM
  Live Chat is no longer available. Phone is only option.
- THE4400fan
  20 posts ✭
  June 17, 2016 12:46AM edited June 2016
  Are you sure about that? I still have it as an option.
- The_Tao
  23 posts ✭
  June 17, 2016 2:38AM
  Any solutions yet? Just tried to do the same, and apparently I don't have any options beyond "Sign Out", and a red globe looking icon next to that which does nothing when you click on it.
  Click for my exploit-free 3-Star Route Guides!
- ninemil
  218 posts ✭
  June 17, 2016 4:37AM
  It's working here. Which browser? Tried deleting your webcache or logging in using incognito/inprivate to check it's not your end? If it's the phone app, make sure it's up to date and has it's permissions.
- NinjaRunner60
  1 posts ✭
  June 18, 2016 1:56AM
  Yeah I can't figure this shizniz out man...can someone help me...
- Talimisgay
  1 posts ✭
  June 26, 2016 10:59PM
  This is getting ridiculous. Even in game I cant even make my own custom run. I'm starting to get really frustrated that I cant even access all facets of the game.
- DR_Oakley
  3 posts ✭
  July 22, 2016 12:10AM edited July 2016
  Well, I just tried to change my runner tag for the first time today and I'm having the same issue where it only allows me to sign out, NOT view profile. I'm using Firefox 47.0 in "incognito" mode and still no luck. I tried both Chrome and IE and no luck there either. Did anybody ever find a solution to this?
  EDIT: Here's the solution that worked for me:
  This article has some useful info (be sure to look at the headers and "expand" the sections that apply to you) about how to get your PSN ID or XBOX LIVE account to sync with your EA account.
  http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/
  The part that helped me figure out that I had used an old email address for my EA Account was that I signed in to EA Help using my PSN ID and PSN Password:
  "1. Click Log in option next to the Origin logo on Help.ea.com.
  2. If you have ever connected your EA Account with your PlayStation™Network online ID or Facebook account, you can log in using one of those accounts."
  In the end I had to submit a help request and have EA tech support call me, but the help request only took me 90 seconds to fill out (there are four steps, but the first three are just one or two clicks each) and they called me 45 seconds after I submitted the help request. The gal on the phone was SUPER HELPFUL and I can change my runner tag now! Here's the EA Help request link:
  http://help.ea.com/en/contact-us/new/
  After they help you and it seems like everything should work, be sure to clear your browser cache, as I couldn't "view my profile" on mirrorsedge.com until I did that final step. Then it worked!
  Post edited by DR_Oakley on July 2016

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