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# Runner tag help

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# Runner tag help

Pandaaa98
✭2 posts
July 28, 2016 2:44AM edited July 2016
So I created a ea account so that I could customize my runner tag and it didn't work on the website so I went to download the companion app and when I opened the app it told me to login with ea and when I typed in my account the app said an error occurred while trying to login. Ea account does not own the game. I tried this 5 times and it still didn't work. I don't know what to do plz help

## Comments

- Erinerz
  8 posts ✭
  July 30, 2016 10:01PM
  I'm having the same issue, right now I'm "speaking" to an EA rep for help. It's defiantly a problem with them, not you, do not worry! I'll post what they say to me once I know, (If they even help me) if so, I hope it will help you.
- Erinerz
  8 posts ✭
  July 30, 2016 10:02PM
  Oh and don't try the app, it rarely works
- Pandaaa98
  2 posts ✭
  July 30, 2016 10:10PM

  > Erinerz wrote: »
  > Oh and don't try the app, it rarely works

  Thank you so much
- Erinerz
  8 posts ✭
  July 30, 2016 10:17PM
  it's fine don't worry
- Erinerz
  8 posts ✭
  July 30, 2016 10:18PM
  What platform are you using to play the game with btw
- Erinerz
  8 posts ✭
  July 30, 2016 10:26PM

  > Pandaaa98 wrote: »

  > > Erinerz wrote: »
  > > Oh and don't try the app, it rarely works

  > Thank you so much

  happens all the time
- Pandaaa98
  2 posts ✭
  July 30, 2016 10:30PM

  > Erinerz wrote: »
  > What platform are you using to play the game with btw

  Ps4
- Erinerz
  8 posts ✭
  July 30, 2016 10:51PM edited July 2016

  > Pandaaa98 wrote: »

  > > Erinerz wrote: »
  > > What platform are you using to play the game with btw

  > Ps4

  If you're having problem's with the login, use your gamertag's email and password to log in, however if you have already done that try checking your profile on mirror's edge website. There should be a thing around saying about "runner tags". If not don't worry, talk to an EA tech Guy\Girl, they will give you a code, mine still doesn't work but thats cause of my email being old as heck, that's all the help I can give, sorry if you've heard it before, hope it help's you get some sweet runner tags!!!

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