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# Game crashes upon changing graphical settings

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# Game crashes upon changing graphical settings

Alcatrax
✭11 posts
June 7, 2016 10:15PM
Hey everyone, as first thing I do with every game before I start playing it is I fiddle around with graphical settings to make the game run and look decently. I played the beta on medium settings just fine, but it seems like changing reflections quality makes my game crash immediately after saving them. I updated my drivers for my poor old AMD R7 260X (should be getting a GTX 1070 in a month or two) and no matter what reflection settings I use, it just crashes. Rest is fine, just reflections are the issue. This did not happen at all during the beta.
I hope I am not the only one with this issue, because this is very annoying.

## Comments

- kgg533
  6 posts ✭
  June 8, 2016 2:31AM edited June 2016
  I initially started the game with my mec:beta profile, it didn't transfer correctly in of course but it defaulted to hyper settings, the game worked fine. I then updated my Nvidia drivers (to 368.39) and started a fresh profile, as you stated anything higher than "low" reflections would then crash on launch. Driver/update issue?
- Steveglowplunk
  52 posts ✭
  June 8, 2016 2:57AM
  I'm having the same issue too. My laptop have a Nvidia 840m (I know it's not good for gaming). Whenever I change the reflection setting to anything higher than "low", it crashes and I had to delete my profile so that I can open the game properly again. This have never happened in the beta. Tuning other settings doesn't crash the game.
- Echo127
  12 posts ✭
  June 8, 2016 4:06AM
  That was happening to me too. Then I realized that I had unchecked the box that said "unlock VRAM" or something like that. Re-checking that box fixed it for me.
- Alcatrax
  11 posts ✭
  June 8, 2016 8:14AM

  > Steveglowplunk wrote: »
  > I'm having the same issue too. My laptop have a Nvidia 840m (I know it's not good for gaming). Whenever I change the reflection setting to anything higher than "low", it crashes and I had to delete my profile so that I can open the game properly again. This have never happened in the beta. Tuning other settings doesn't crash the game.

  I'll try the game out later on my laptop with GTX 850M. I really do hope they will fix this issue via a patch.

  > Echo127 wrote: »
  > That was happening to me too. Then I realized that I had unchecked the box that said "unlock VRAM" or something like that. Re-checking that box fixed it for me.

  Yeah, I do have that unchecked, not sure if beta had this feature or not, but this should not be screwing up with the game. Probably some sort of a bug in the feature for cards with less than 2GB of VRAM or something.

  > kgg533 wrote: »
  > I initially started the game with my mec:beta profile, it didn't transfer correctly in of course but it defaulted to hyper settings, the game worked fine. I then updated my Nvidia drivers (to 368.39) and started a fresh profile, as you stated anything higher than "low" reflections would then crash on launch. Driver/update issue?

  I doubt it is an issue with drivers if this is also happening to people with Nvidia GPU's.
- Echo127
  12 posts ✭
  June 8, 2016 1:42PM

  > Alcatrax wrote: »

  > > Echo127 wrote: »
  > > That was happening to me too. Then I realized that I had unchecked the box that said "unlock VRAM" or something like that. Re-checking that box fixed it for me.

  > Yeah, I do have that unchecked, not sure if beta had this feature or not, but this should not be screwing up with the game. Probably some sort of a bug in the feature for cards with less than 2GB of VRAM or something.

  For me, with a 980ti, it only caused an error in conjunction with the Hyper textures. Everything low but hyper textures would still cause the error. Everything hyper, but ultra textures and I'm fine. Checking that box allows me to select Hyper textures with no problems. No idea what that means, just FYI.
- Steveglowplunk
  52 posts ✭
  June 8, 2016 2:21PM

  > Echo127 wrote: »
  > That was happening to me too. Then I realized that I had unchecked the box that said "unlock VRAM" or something like that. Re-checking that box fixed it for me.

  Ok, I tried your suggestion and it didn't work. I did have the "limit vram" thing unchecked before. Then I re-checked the box (as you suggested), restarted the game and try to tune the reflection setting again. The game crashed (as expected). I guess we should just wait for EA to fix it.
- Alcatrax
  11 posts ✭
  June 8, 2016 2:28PM

  > Steveglowplunk wrote: »

  > > Echo127 wrote: »
  > > That was happening to me too. Then I realized that I had unchecked the box that said "unlock VRAM" or something like that. Re-checking that box fixed it for me.

  > Ok, I tried your suggestion and it didn't work. I did have the "limit vram" thing unchecked before. Then I re-checked the box (as you suggested), restarted the game and try to tune the reflection setting again. The game crashed (as expected). I guess we should just wait for EA to fix it.

  That's why I thought what he said was bollocks, because if it was AMD only issue, I would probably say it may be issues with drivers, but if this can also happen with Nvidia GPU's, then there is some sort of an error in the engine that is causing this problem.
- DiamondDafty
  2 posts ✭
  June 9, 2016 4:02AM
  Same thing happens to me, Turns out that changing "Reflection Quality" causes the game to crash.
- DiamondDafty
  2 posts ✭
  June 9, 2016 4:07AM
  I'm currently running the graphical settings on high - hyper settings with Reflection Quality on low, and haven't experienced a crash yet.
- Steveglowplunk
  52 posts ✭
  June 9, 2016 4:10AM

  > DiamondDafty wrote: »
  > I'm currently running the graphical settings on high - hyper settings with Reflection Quality on low, and haven't experienced a crash yet.

  Which gpu are you using?
- Alcatrax
  11 posts ✭
  June 9, 2016 10:45PM edited June 2016
  Ok, I tested out the game on my laptop to see if changing the settings would crash my game. Guess what? It did... This is not the issue with my drivers, but the game itself.
  Laptop specs are:
  GPU: GTX 850M
  CPU: i5 4200H
  RAM: 8GB RAM
  OS: Windows 10
  Please DICE, fix this issue along with the cutscenes playing out desynced.

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