Changing My Runner Tag?

DrFading · June 9, 2016 2:29PM

Alright, so I just logged in to mirrorsedge.com in an attempt to change from the default runner tag, but when I click on my profile the only option it gives me is log out. Does anyone have any idea why?

ChuuchGawd073 · June 9, 2016 4:46PM

Having the same issue!

Verillius · June 9, 2016 4:52PM

Same here the companion app won't even let me log in I messaged customer service and they didn't help at all

Joesophine · June 10, 2016 2:30PM

same here

LukeCypert · June 10, 2016 2:31PM

On the website In had to wait a while before the other options appeared in the menu. I was only given the lockout option initially, then after a while the other options showed up

Shady_Wulf · June 10, 2016 4:46PM

LukeCypert wrote: »

On the website In had to wait a while before the other options appeared in the menu. I was only given the lockout option initially, then after a while the other options showed up

I've been waiting for over thirty minutes and it still hasn't loaded. I need a solution, please.

THE4400fan · June 10, 2016 5:15PM

I never had an issue with the companion app. It runs smoothly.
From past experience, though, it is better to use "Live-Chat" with an EA Agent than messaging them.

coth · June 10, 2016 5:29PM

Live Chat is no longer available. Phone is only option.

THE4400fan · June 17, 2016 12:46AM

Are you sure about that? I still have it as an option.

The_Tao · June 17, 2016 2:38AM

Any solutions yet? Just tried to do the same, and apparently I don't have any options beyond "Sign Out", and a red globe looking icon next to that which does nothing when you click on it.

ninemil · June 17, 2016 4:37AM

It's working here. Which browser? Tried deleting your webcache or logging in using incognito/inprivate to check it's not your end? If it's the phone app, make sure it's up to date and has it's permissions.

NinjaRunner60 · June 18, 2016 1:56AM

Yeah I can't figure this shizniz out man...can someone help me...

Talimisgay · June 26, 2016 10:59PM

This is getting ridiculous. Even in game I cant even make my own custom run. I'm starting to get really frustrated that I cant even access all facets of the game.

DR_Oakley · July 22, 2016 12:10AM

Well, I just tried to change my runner tag for the first time today and I'm having the same issue where it only allows me to sign out, NOT view profile. I'm using Firefox 47.0 in "incognito" mode and still no luck. I tried both Chrome and IE and no luck there either. Did anybody ever find a solution to this?
EDIT: Here's the solution that worked for me:
This article has some useful info (be sure to look at the headers and "expand" the sections that apply to you) about how to get your PSN ID or XBOX LIVE account to sync with your EA account.
http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

The part that helped me figure out that I had used an old email address for my EA Account was that I signed in to EA Help using my PSN ID and PSN Password:
"1. Click Log in option next to the Origin logo on Help.ea.com.
2. If you have ever connected your EA Account with your PlayStation™Network online ID or Facebook account, you can log in using one of those accounts."

In the end I had to submit a help request and have EA tech support call me, but the help request only took me 90 seconds to fill out (there are four steps, but the first three are just one or two clicks each) and they called me 45 seconds after I submitted the help request. The gal on the phone was SUPER HELPFUL and I can change my runner tag now! Here's the EA Help request link:
http://help.ea.com/en/contact-us/new/

After they help you and it seems like everything should work, be sure to clear your browser cache, as I couldn't "view my profile" on mirrorsedge.com until I did that final step. Then it worked!

Changing My Runner Tag?

Changing My Runner Tag?

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